> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://sgrouphelpcenter.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Forgot my password

![](https://storage.crisp.chat/users/helpdesk/website/1fd824fd9b9e8d00/af667fce-f4a0-400d-9362-330e8d_nw2n9g.jpeg)

To recover your password:  
- On the authorization page,  
- Click on the **Forgot your password?** button,  
- Then enter your email address and click on the **Send recovery link** button.  
  
After receiving the letter, you need to follow the link and set a new, strong password.