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# I topped up the balance, but did not buy the package. Can I withdraw?

![](https://storage.crisp.chat/users/helpdesk/website/7e27ba994b917400/3415a082-492f-4974-8385-4981a0_1neh6vg.jpeg)


Unfortunately, the withdrawal of funds is not available if there was no previous investment of personal funds from 100 SWCT/SGCT.