> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://sgrouphelpcenter.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Is it possible to cancel a deferred transfer?

![](https://storage.crisp.chat/users/helpdesk/website/67cf495bf1b54800/ae563652-7136-4f94-b017-4e3ab4_2fwtjc.jpeg)

A deferred transfer is automatically canceled 72 hours after the request is created.  
  
Also, it can be disabled through support. To do this, in the personal account in the Support section, 2 parties (the sender and the recipient) should contact with a request to cancel the transfer.  
  
After receiving such messages, the operator submits a request to cancel the deferred transfer ahead of schedule.
