Submitted a photo for verification, but the status has not changed to "not verified"

In this case, you need to check the size and format of the photo

Size: up to 5Mb

Format: JPEG, PNG, JPG

P.S. If you previously had an account in our system and your e-mail or your phone number was used in it, then you need to contact the support service.

Updated on: 26/04/2023