> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://sgrouphelpcenter.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Submitted a photo for verification, but the status has not changed to "not verified"

![](https://storage.crisp.chat/users/helpdesk/website/d07f5e72046b080/880cea3d-4278-49b9-b068-72d838_13gns12.jpeg)

In this case, you need to check the size and format of the photo  
  
Size: up to 5Mb  
  
Format: JPEG, PNG, JPG  
  
P.S. If you previously had an account in our system and your e-mail or your phone number was used in it, then you need to contact the support service.