> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://sgrouphelpcenter.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What is the logic behind counting active and inactive users?

![](https://storage.crisp.chat/users/helpdesk/website/16380bde90dd1e00/e957308b-faae-4b80-8c17-2cc2ba_1nll2as.jpeg)


The user is considered active if he currently has an active deposit, that is, if the user had a deposit and he withdrew it (while the amount on the deposit remains in circulation), then he is considered inactive, and the system does not count as active.