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# Why did "my level" decrease?

![](https://storage.crisp.chat/users/helpdesk/website/9aca3cbe1f047000/4644e262-ed5c-43ef-8cb0-651d47_x4uoo8.jpeg)


The user's level can decrease based on his personal deposits, for example, if the level was 14.5% (team turnover of $1,000,000 and personal deposits of $10,000) and today the user has withdrawn 1 deposit of $1000 and now there are $9,000 of personal deposits - then the user level will be lowered to 14% until he creates a new deposit that will cover the required conditions.  
  
The certificate will also be updated based on the level.